luminexa-shine - GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

luminexa-shine is committed to ensuring the security and protection of the personal information that we process. We provide a compliant and consistent approach to data protection in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

For the purposes of the UK GDPR, the data controller is:

luminexa-shine
42 Greenfield Lane
Richmond, Surrey
TW9 2AB
United Kingdom

Email: [email protected]

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Be Informed

You have the right to be informed about the collection and use of your personal data. This is a key transparency requirement under the UK GDPR. We provide this information through our Privacy Policy and this GDPR page.

Right of Access

You have the right to access your personal data and supplementary information. This is commonly referred to as a Subject Access Request (SAR). We will provide a copy of your personal data free of charge within one month of receiving your request.

Right to Rectification

You have the right to have inaccurate personal data corrected. We will respond to requests to rectify personal data within one month.

Right to Erasure

You have the right to have your personal data erased in certain circumstances. This is also known as the "right to be forgotten". This right is not absolute and only applies in certain circumstances.

Right to Restrict Processing

You have the right to request the restriction or suppression of your personal data in certain circumstances. When processing is restricted, we can store the personal data but not use it.

Right to Data Portability

You have the right to obtain and reuse your personal data for your own purposes across different services. This allows you to move, copy, or transfer personal data easily from one IT environment to another.

Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling. We do not currently engage in automated decision-making.

How We Protect Your Data

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

Encryption of personal data where appropriate
Regular testing and evaluation of security measures
Staff training on data protection and security
Access controls to limit who can access personal data
Secure disposal of personal data when no longer required

Lawful Basis for Processing

We only process personal data where we have a lawful basis to do so. The lawful bases we rely on include:

Consent: You have given clear consent for us to process your personal data
Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal obligation: Processing is necessary for us to comply with the law
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Data Retention

We will not retain your personal data for longer than is necessary for the purposes for which it was collected. The retention period depends on the nature of the data and the purposes for which it is processed. When we no longer need your personal data, we will securely dispose of it.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If we do need to transfer data internationally, we will ensure appropriate safeguards are in place to protect your personal data.

Exercising Your Rights

To exercise any of your rights under the UK GDPR, please contact us using the details below. We will respond to your request within one month. In certain circumstances, we may extend this period by up to two months, in which case we will inform you of the extension and the reasons for it.

There is no fee for making a request. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk

We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us in the first instance.

Contact Us

If you have any questions about this GDPR information, or wish to exercise any of your rights, please contact us: