Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
luminexa-shine ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our garden care services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Complete our contact or booking forms
- Send us an email enquiry
- Request a quotation for our services
- Subscribe to our newsletter (if applicable)
This information may include:
- Name
- Email address
- Postal address
- Details about your garden and service requirements
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Pages you visit and time spent on those pages
- Referring website addresses
- Device type and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer service
- To process and fulfil service requests
- To send you quotations and related communications
- To improve our website and services
- To comply with legal obligations
- To protect against fraudulent or unauthorised activity
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Where we need to comply with a legal requirement
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For service-related data, we typically retain information for six years following the completion of services.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business (bound by confidentiality agreements)
- Professional advisers including lawyers, accountants, and insurers
- Regulatory bodies and law enforcement agencies where required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Your Rights
Under data protection legislation, you have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
luminexa-shine
42 Greenfield Lane
Richmond, Surrey
TW9 2AB
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your data protection rights have been breached. The ICO can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF